Google Inc is launching a service that lets customers pay out for live video chats with professionals who can provide
everything from step-by-step poultry cooking directions to marriage therapy. The Google Helpouts
service, introduced on Monday, functions roughly 1,000 companions in fashion, fitness, computers and other
subjects, available for live, one-on-one video consultation services.
The video sessions can be as short as a couple of minutes or can last a few hours, based on the subject, with
prices set up by each individual provider.
The video consultation services signify an growth of Google’s conventional Web search service, which for years
has answered consumers’ questions by directed individuals to the most suitable Web page.
While Google continues to be the world’s No. 1 Internet search engine, consumers are increasingly turning to social
systems like Facebook Inc to get guidance and suggestions from their buddies about movies, restaurants
as well as other topics.
“Most of the world’s useful information nevertheless exists in people’s heads,” Udi Manber, vice president of
engineering at Google said at a small briefing with reporters in San Francisco on Monday. Helpouts “opens
the doorway to that information too.”
Manber stated that Google will initially offer tight oversight of the Helpouts website, determining which types of
services can be provided on Helpouts. For providers of healthcare consultation services, Google will conduct
background inspections to make sure that the supplier has legitimate credentials.
The video sessions can be as short as a couple of minutes or can last several hours with prices set by every
In inclusion to person professionals, large brands like Sephora, Bodyweight Watchers and Rosetta Stone will also
be providing video
sessions on the Helpouts service.
Google will take 20% of the charge that the suppliers gather from consumers for the video chats, though Google
is at first waving the deal fee for providers in the health category.
Consumers can leave reviews of the various video chat professionals and Google will reimbursement consumers who are
not satisfied with their video consultation, the company said.