If there is a better person to talk to about effective management techniques than Jack Hatcher, that person must know absolutely everything there is to know about effective management techniques. After all, Jack Hatcher has been in the business of effective management for 35 plus years now, with 22 of those at the helm of his own management training company, ProManager Inc. In that time, Jack Hatcher has earned high honors for his ability to teach great management skills to corporate managers across the country. Here, he gives a few simple tips for effective management, whether in a corporate setting or a small business.
- Communication is key. Put simply, Jack Hatcher says, a great manager is a great communicator. He or she must be a counselor, a detective, an educator, and a coach, to name just a few, and each of these hats the manager wears comes with its own set of communication skills. Managing employees is not a hard and fast science, says Jack Hatcher. Employees are individuals with individual needs and concerns, and a great manager has to be able to understand and process all these concerns at once; communication is the key.
- Build relationships. Using the effective communication strategies required in point #1, says Jack Hatcher, a manager must work to build solid interpersonal relationships with employees. Employee – manager relationships are all about mutual understanding; the employee must understand clearly what you expect from them in terms of workplace behavior and productivity, and you must understand clearly what your employees are capable of, their quirks, and idiosyncrasies. Jack Hatcher advises taking time to get to know your employees better and making a real attempt to empathize with their situations.
- Trust. All relationships are built on trust, says Jack Hatcher, and employee – manager relationships are no exception. If your employees do not trust you, for whatever reason, they will not respect you, and your ability to effectively manage them will fall by the wayside. Earning trust takes a great deal of time for many people, says Jack Hatcher, and therefore it takes a great deal of patience for you, the manager. Be patient, be persistent, and be forthright, and eventually you will gain your employees’ trust.
There are hundreds of other effective management strategies, says Jack Hatcher, but focusing on communication, relationship building, and trust is a fantastic start, and in many cases can be enough to propel you to the status of a “great manager.”