The Filipinos are considered as one of the key players in the call center industry in the whole of Asia. The country already has 20% of its total market share in offering call center solutions across the entire world in 2004. Experts believed that this figure would increase to about 55% by the year 2009. As a result of the market strength of the Industry, it has had a significant contribution to the Gross National Product of the Philippines. It is also a huge provider of job opportunities for close to one million Filipinos. There are over 700 call centers already established in the country and many of them are located in the business areas of Manila. Due to its remarkable performance in the industry, call center in the Philippines has been ranked as one of the top 10 outsourcing destinations for all offshore call center services.
There are lots of factors which have contributed to this great achievement recorded by the country in the BPO industry. A major factor is proficiency in the use of English by the Filipinos. When compared with other neighbouring countries who also strive for success in the call center industry, the Filipinos are most preferred by foreign clients owing to their neutral accent. When subjected to an extensive period of adequate speech training, call center agents in the Philippines can mimic the accent of the Americans. Having this edge, clients can be guaranteed of a more high quality English speaking staff and would also be saving a great deal on training cost.
Another reason which makes the Philippines a safe haven for call center outsourcing is the quality of work which the Filipinos are capable of delivering on a day to day basis. Whether it is courtesy, efficiency at work or customer service support, Filipino agents are recommended highly by clients in terms of these attributes. They also have the ability to meet up with the strict International standards as regards performance metrics.
Both inbound telemarketing in the Philippines and outbound telemarketing in the Philippines have been a thriving enterprise due to the fact that its rates are very affordable without any compromise whatsoever on the quality of service delivery. Outsourcing call center jobs to Asia has proved to be about 85% more affordable than hiring Americans to do the jobs of a call center agent. On an average scale, a foreigner would pay a Filipino call center agent about $8 to about $10 per hour. It is significantly lower than a $25 hourly rate that would be charged by a call center agent in America.
There are positive projections about the blossoming call center industry of the Philippines. The business has continued to flourish in spite of the global economic crisis. It is a still a viable source of employment opportunities in the Philippines. If the industry continues to thrive and soar to greater heights, it will become possible to grab over half of the entire world market share.
RESOURCE BOX: For more information, please click on these links; call center Philippines, inbound telemarketing Philippines and outbound telemarketing Philippines or visit http://www.callcenterphilippinesonline.com/services.php